Cancellation and Refund Policy

At Oyen Adventures, we strive to provide exceptional service and a fair refund policy for cancellations. Please review the following guidelines:

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Transfers and Cancellation fees for Private and Small Group Single Day Programs

Transfers: You may transfer your deposit/payments to another available course/trip date during the same season without any fees if you notify us 15+ days prior to your trip date.

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Cancellations Made more than 14 Days Prior to the Scheduled Service

Customers are eligible for a full refund of the amount paid.

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Cancellations Made Within 14 Days of the Scheduled Service

No refunds will be issued for cancellations made within this time frame.

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Cancellation Fees for Groups, Multi-day Programs, and Adventures

Cancellations Made More Than 30 Days Prior to the Scheduled Service

Customers are eligible for a full refund of the amount paid.

 

Cancellations Made Between 15 and 30 Days Prior to the Scheduled Service Customers are eligible for a 50% refund of the amount paid. 

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Cancellations Made Within 14 Days of the Scheduled Service

No refunds will be issued for cancellations made within this time frame.

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Additional Information

• If cancellation of service is due to Oyen Adventures, full refunds will be provided regardless of the timing of the cancellation.

• Refunds will be processed as quickly as possible after the cancellation request is approved.

• Refunds will be issued to the original payment method used during the purchase.

 

If you have any questions about our refund policy or need assistance with a cancellation, please contact us at info@oyenadventures.com.